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Shipping & Returns

  • 🚚 Delivery service and terms

  • Our team works daily to deliver your purchase throughout Georgia in the shortest possible time.

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  • 🏙️ Delivery in Tbilisi

  • We offer two options throughout Tbilisi: standard and express.

  • 1. Standard delivery (1-2 days)

  • Price: 5 GEL (free for purchases over 50 GEL).

  • Deadline: Orders received before 12:00 on weekdays will arrive within 1-2 business days.

  • Note: Orders received before 12:00 on Saturday will be shipped on Monday.

  • 2. Fast delivery (Express)

  • Price: 15 GEL.

  • Deadline: Orders received before 2:00 PM on weekdays will be delivered the same day.

  • Note: Orders placed after 2:00 PM will be delivered the next business day.

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  • 🌄 Delivery to regions

  • Price: 10 GEL*.

  • Deadline: 1 to 3 business days.

  • Courier: The service is provided by the Georgian Post. (The cost of transportation to specific locations outside of Tbilisi may change and should be confirmed with the operator).

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  • ⚠️ Important exceptions (high mountain regions)

  • Courier service (home delivery) does not apply to the following administrative units:

  • Mestia

  • Stepantsminda

  • Dusheti

  • Tianeti

  • Tsageri

  • Lentekhi

  • How do we receive the package? In these regions, orders can only be picked up from the local post office.

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  • 🤝 Our partners

  • Your comfort is taken care of by: Deli Courier, Wolt, Glovo (Tbilisi) and Georgian Post (regions).

🔄 Return Policy

We want you to be satisfied with your purchase. If you decide to return a product, please note the following rules:

 

📅 1. Return period

The product can be returned within 14 calendar days of receipt.

 

⌚ 2. Attention: Smartwatches and Consoles

Please note! If you have activated a smartwatch or console (logged in, connected to a phone or the Internet), it is considered a second-hand item and is not returnable, unless a factory defect is found.

 

💰 3. How much will you get back?

The amount of the refund depends on the condition of the item at the time of return:

  • 100% (full amount): If the box is unopened and the item has no damage.

  • 100% (full amount): If the item was found to have a factory defect or you were given the wrong model.

  • 90% to 100%: If the box has been opened, but the item is in perfect condition.

  • 60% to 90%: If the box is damaged/torn, but the item works properly.

  • 0% (No Refund): If the item is damaged due to your fault, or is missing parts/documents.

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🚚 4. Who pays for the courier costs?

  • We pay: If the item is defective or was sent to you in error.

  • You pay: If the item works, but you simply change your mind and don't want it anymore.

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📞 5. How do I return it?

To start the return process, please write to us or call us:

Note: The refund will be made to your bank account no later than 5 business days after the item is received and inspected at our warehouse.

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